Safety Culture Excellence®

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Entries Tagged as 'Safety & Quality'

How OSHA Damaged Safety Training

April 15th, 2015 · Comments

When OSHA set quantity requirements for annual refresher training without setting stringent quality requirements, safety training began a never-ending downward spiral.  The vast majority of ALL safety training, OSHA required and otherwise, is low-quality training that has little to no impact on performance in the workplace.  This was certainly not the intention or the fault of OSHA, but they started the movement and have yet to do anything to stop it.

After interviewing tens of thousands of workers, we seldom find any who truly value safety training.  There are exceptions, and some are quite innovative and effective; but they are in the minority.  Most safety training is boring and repetitious.  It is to be endured rather than relished.  It is demotivating and sometimes even demeaning. 

But this is not a characteristic of training in general; only of safety training.  It does not have to be so.  Safety training can be stimulating and thought expanding.  It can establish focus and help to address specific issues.  It can build effective cultures and foster teamwork.  Often, the amount of effort and resources needed to turn boring training into dynamic training is well worth the effort.  Organizations should seek to maximize the impact of their safety training rather than just keeping the organization in minimum regulatory compliance.

 

 

-Terry L. Mathis

 

For more insights, visit 

www.ProActSafety.com

 

Terry L. Mathis is the founder and CEO of ProAct Safety, an international safety and performance excellence firm. He is known for his dynamic presentations in the fields of behavioral and cultural safety, leadership, and operational performance, and is a regular speaker at ASSE, NSC, and numerous company and industry conferences. EHS Today listed Terry as a Safety Guru in ‘The 50 People Who Most Influenced EHS three consecutive times. He has been a frequent contributor to industry magazines for over 15 years and is the coauthor of STEPS to Safety Culture Excellence (2013, WILEY).

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Tags: General · Safety Training · Safety & Quality · Performance Management · Blog Posts

Suppliers and Quality

March 4th, 2015 · Comments

W. Edwards Deming urged organizations to establish relationships with suppliers and stick with them, even when they could save a few pennies by changing to another.  He knew that the reduced price was usually a loss leader and that the changeover would cost more than the savings.  We have not yet learned this lesson in safety.  We farm out services and products to the lowest bidder, assuming the quality is the same and that continuity of provider has no value.  We also assume that a consultant who specializes in one service, or a manufacturer who specializes in a particular product, is superior.  These assumptions are not necessarily so.

The relationship with a provider can make them more valuable than price, product or service.  Someone who really takes the time to understand your business can often tailor to your needs much better than a subject-matter expert who doesn’t know or understand your organization.  The relationship is often what gets you superior support, preferential treatment and customized solutions.  Look for someone who cares for you, not just who gives you the lowest price.  Quit trying to save pennies and concentrate on saving lives.

 

-Terry L. Mathis

 

For more insights, visit 

www.ProActSafety.com

 

Terry L. Mathis is the founder and CEO of ProAct Safety, an international safety and performance excellence firm. He is known for his dynamic presentations in the fields of behavioral and cultural safety, leadership, and operational performance, and is a regular speaker at ASSE, NSC, and numerous company and industry conferences. EHS Today listed Terry as a Safety Guru in ‘The 50 People Who Most Influenced EHS three consecutive times. He has been a frequent contributor to industry magazines for over 15 years and is the coauthor of STEPS to Safety Culture Excellence (2013, WILEY).

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Tags: General · Safety Management · Safety & Quality · Performance Management · Random Thoughts · Blog Posts

Quantity and Quality

January 21st, 2015 · Comments

Rule of thumb:  Any quantity goal without a quality requirement will encourage “pencil whipping”.  This is especially true of safety audits and observations.  Organizations that require everyone to do two observations per month or two audits per week are misstating what they truly want.  Quantity is ineffective without quality.  There are thousands of studies that support the idea that a certain quantity of contact or assessment is necessary for improvements.  But they all go out the window if the numbers are filled with fake, or otherwise poor-quality, components.

What drives change is the right number of quality contacts.  Going through the motions and getting the numbers just to check off a box is not what organizations really want.  So why do they set these goals, omitting the quality requirements?  Largely because the quantity is easily and discretely measured while the quality is more complicated and subjective.  It is easier to create accountability around numbers than quality, but doing so can completely compromise the effort.  State both quantity and quality requirements in all goals and do your best to hold workers accountable for both.

 

-Terry L. Mathis

For more insights, visit 

www.ProActSafety.com

Terry L. Mathis is the founder and CEO of ProAct Safety, an international safety and performance excellence firm. He is known for his dynamic presentations in the fields of behavioral and cultural safety, leadership, and operational performance, and is a regular speaker at ASSE, NSC, and numerous company and industry conferences. EHS Today listed Terry as a Safety Guru in ‘The 50 People Who Most Influenced EHS three consecutive times. He has been a frequent contributor to industry magazines for over 15 years and is the coauthor of STEPS to Safety Culture Excellence (2013, WILEY).


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Tags: General · Behavior Based Safety · Safety Management · Safety Measurement · Safety Observations · Safety & Quality · Performance Management · Lean Behavior-Based Safety · Behavioral Quality · Behavior-Based Quality · Behaviour-Based Safety · Safety Culture Excellence · Blog Posts

202 - Five Steps to Sustainable Safety Culture Excellence

October 10th, 2011 · Comments

Greetings everyone, this podcast recorded while working in Menomonie, WI. For the podcast this week I’d like to share an article I wrote that was published in the September 2011 edition of BIC Magazine. It was titled “Five Steps to Sustainable Safety Culture Excellence”. The published article can either be found at www.BICALLIANCE.com or under Insights at www.ProActSafety.com.

I hope you enjoy the podcast this week. If you would like to download or play on demand our other podcasts, please visit the ProAct Safety’s podcast website at: http://www.safetycultureexcellence.com

Have a great week!

Shawn M. Galloway

ProAct Safety, Inc

Tags: Safety Management · Organizational Safety Culture · Safety & Quality · Performance Management · Change Management · Articles · Safety Culture/BBS Workshops · Safety Culture Assessment