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Successful Communication is Sticky – Safety Process Communication Loop Series

Jul 20th, 2008 by safetyculture

Today’s podcast concludes this six part Safety Process Communication Series.  

How do you communicate to others and increase the staying power of what you would like others to remember? In other words, how do we make messages sticky?  This audio podcast provides insight into one approach that I learned about in a great book: Made to Stick. I hope you enjoyed this series and appreciate the conversations I’ve had with many of you about this series and look forward to further discussions!

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Workflow Your Safety Communication– Safety Process Communication Loop Series

Jul 13th, 2008 by safetyculture

Today’s podcast is part five of a six part Safety Process Communication Series. This week you can listen in to hear me provide examples, questions to ask and introductory information around how to workflow and value stream map your safety communication. 

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Important KPIs and Real Communication – Safety Process Communication Loop Series

Jul 6th, 2008 by safetyculture

Today’s podcast is part four of a six-part safety process communication series. This week you can listen in to hear about some common leading key performance indicators (KPIs) for your safety process and what real communication looks like. Remember friends, communication happens best as dialogue not monologue… 

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The Ways in Which We Communicate – Safety Process Communication Loop Series

Jun 29th, 2008 by safetyculture

There are many ways we are able to communicate with others, however too often we send out an email or post information on a wall and poof, believe that communication has occurred. This podcast covers some of the ways that we try to communicate with others in safety and the fallacy of our beliefs and common practice. I start to cover in this podcast (part 3 of 6 – Safety Process Communication Loop Series) some of the best practices we have been exposed to, through our global travels and engagements with some of the best performers in Safety Culture Excellence. 

I hope you enjoy! 

smg 

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One Thing We Often Forget!

Jun 25th, 2008 by safetyculture

From:  http://emeetingplace.com/safetyblog/?p=169  One Thing That We Often Forget!

One thing that we often forget and equally if not more important than employee behaviors is management behaviors. If management is trying to create or improve the safety performance, they need to ensure that they demonstrate the same behaviors they expect from their employees. Employees are watching management very carefully during any process change. If management’s personal behavior is not consistent with the verbal and written messages they are sending, then the process will not work, the safety culture will not be trustworthy, and the management system will fail.

The management system and the safety program should be evaluated to ensure that it is effective and appropriate to specific workplace conditions. The management system must be revised in a timely manner to identify and help correct infractions during a management system evaluation.

One of the issues that I really struggle with is focusing on OSHA Total Case Rates (TCIR). In many cases, management has a tendency to focus on how well they are doing by using numbers to measure safety program success. I do not have a problem with presenting these statistics to upper management, as they are a good measure of the system, but one must remember that people get hurt not numbers. You must learn to focus on individuals as opposed to how well the numbers line up. You must focus on proven activities that will put the accountability where it belongs.

As top management, your visible commitment to safety can make a major difference in the quality of your employees work life. You can choose among a variety of formal and informal methods and styles for achieving this impact. Demonstrate to everyone that you are vitally interested in employee’s safety. Do this by making yourself accessible, encourage your employees to speak up about safety, listen carefully, and then follow through. Set a good example: follow the rules, make time to carry out your safety responsibilities, and insist that your managers and supervisors do the same. Make sure that everyone understands that you are in charge of a business where safety will not be compromised and where hazard awareness and safe work practices are expected of everyone, including on-site contractors and their employees .

From: http://emeetingplace.com/safetyblog/?p=169  One Thing That We Often Forget!

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Staying on Message and Forgotten Communication – Safety Process Communication Loop

Jun 22nd, 2008 by safetyculture

What are the most important things to communicate and how do we ensure that communication has actually happened? Too often we forget we have people acting as our front line defense in safety and we forget to communicate back with them on how they have helped or the opportunities to further improve. It is easy to forget messages that have been sent our way with the hyper-competitiveness of today’s communication; so how do we stay on message about the criticality of what we are trying to accomplish in safety? I hope you enjoy part two of this series!

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Knowledge of Precautions & Successes – Safety Process Communication Loop Series

Jun 15th, 2008 by safetyculture

Communication is by far, one of the most important elements in creating an excellent safety culture. It must be timely, on target and clear, otherwise, communication doesn’t happen. In this session we will discuss effective channels of communication and how to ensure that people are hearing the message that you mean to send. This begins part one of a six part, Safety Process Communication Loop Series. 

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Pt 3 of 3 Increasing Self Awareness Through Focused Self Observations

Jun 8th, 2008 by safetyculture

This podcast is part 3 of this self awareness series and concludes this talk by Terry Mathis. I hope you enjoy and find some ideas to self implement!

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Pt 2 of 3 Increasing Self Awareness Through Focused Self Observations

Jun 1st, 2008 by safetyculture

This podcast is part two of Terry’s recently recorded talk that focuses on how to implement innovative self observation strategies, that increase self awareness of low probability risk.

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Pt 1 of 3 Increasing Self Awareness Through Focused Self Observations

May 25th, 2008 by safetyculture

Creating self awareness for safety is important, especially when you are working in environments where it is common to work without other co-workers present. In this three (3) part session, we will discuss one tested, successful approach to increase personal safety awareness and how this can be applied and used within a safety observation process. 

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Reinforcing The Supporters of Change

May 18th, 2008 by safetyculture

As you start to get people involved and initially support new change, and if they become a culture improvement spokesperson, what are you planning to do to make sure they feel smart about their involvement and support decision? What scores are you planning to share with them? By the way, avoiding failure scores are not the same as achieving success scores. Whether it is one on one communication, group posting of scores, wins and successes, results, status updates, missed opportunities, whatever it might be, if you really think about it, it all comes down to helping them to help you but most importantly, making people feel good, about doing the right thing… 

There is a principle in marketing called reinforcing the buying decision. For example, aren’t you glad that you purchased a ticket to a game when your team or your favorite athlete wins!  In a talk I gave several years ago I translated this principle to “Reinforcing the supporters of change”.  This is the principle for today’s audio podcast.

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Posted in Behavior Based Safety, Safety Management, Employee Involvement, Safety Communication, Organizational Culture |