Greetings this week from Palatine, Illinois. Dr. Peter Drucker once said, “What gets measured gets managed”; of course my follow up always is: “If you don’t understand what you are measuring it will still be hard to improve.” In all of our years and experiences auditing and improving all of the major approaches around Behavior Based Safety (BBS); we have found that the most difficult aspect and the area that most sites struggle with, is sustainability. I truly have a belief that if a project fails, it is not that it failed in the end, most likely it failed in the beginning. So to that I am really excited about the audio podcast this week, as it is the beginning of a three part series that focuses on Behavior Based Safety Key Performance Indicators (KPIs). This audio podcast will start looking at the initial implementation metrics that are used by clients with single locations to organizations rolling this out across multinational facilities. I hope this brings you value and you can find new ways to measure your progress. Shawn Galloway
President & COO ProAct Safety, Inc.
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Hello from Paris, France. For the audio podcast this week I will present an idea, essentially the way that I tend to look at gathered observation (Precaution Taking and Identified Risk) data. Unfortunately the vast majority of other processes that we audit, not enough are sites and methodologies are focusing on the data by responding to the collected insight and most importantly communicating the findings back to everyone involved. Peter Drucker once said “Success always makes obsolete the very behavior that achieved it.” What we’ve done to get us to this point today, doesn’t mean that by doing the same will continue to produce future results. We have to be looking for new ways to provide value in safety for those that we work with. - Shawn Galloway
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Greetings from the Normandy Region of France. After many years of auditing all of the existing Behavioral Approaches to Safety, I share with you four (4) critical questions worth asking. I hope that these questions, (certainly not the only questions you should consider) will set you thinking in the right direction; to improve your existing Behavioral Approaches to safety… or help with the creation of a customized process.
If you would like more information about this particular topic visit www.proactsafety.com
Enjoy the recording!
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Communication is by far, one of the most important elements in creating an excellent safety culture. It must be timely, on target and clear, otherwise, communication doesn’t happen. In this session we will discuss effective channels of communication and how to ensure that people are hearing the message that you mean to send. This begins part one of a six part, Safety Process Communication Loop Series.
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This week’s podcast is part two (2) of this talk. If you have ideas that you would like to share specific to this topic, please email us and we’ll share your thoughts with others in a future cast. The email address is provided at the end of the recording.
Thanks!
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According to numerous studies, one of the leading injuries in the workplace is hand related injury. Increasing awareness and applying behavioral coaching has helped many organizations reduce the number of hand injuries within their facilities. In this two part session, I’ll discuss different applications for behaviorally focused approaches, that can significantly impact your hand-injury trends.
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Today, most companies are looking for ways to measure safety performance, beyond the organizational lagging indicators of accident or incident data. So to help with this, I’d like to provide some of Terry’s thoughts for you from a white paper he authored not too long ago when we were first developing our Balanced Scorecards for Safety practice.
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In the pharmaceutical industry product quality really is consumer safety. A few years ago we first began an innovative approch with a major pharmaceutical company. We helped them combine a behavioral approach, to both safety and quality. Based on this work, they recognized a 50% first year reduction in all incidents with injury, and savings in the millions in quality. Today most companies have a lot of past research, department resources, tools, and lessons learned from quality initiatives available to them. Could some of those resources and experiences be leveraged to create a customized best in class approach to both quality and safety? Absolutely! Today’s podcast is a case study of this success.
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While attending the Ohio Safety Congress & Expo last week, I had the pleasure to meet a group of people who were subscribers of this podcast. They had heard us present a popular analogy of ours called “The Cliff Analogy”, a couple of years ago at another safety conference. They asked that I record it so they could use it as a tool and share in their safety meetings. Thank you very much for subscribing and keep up the good work!
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Sometimes a risk is obvious to someone with enough experience or by looking at enough data. However many times experience isn’t equal, common sense doesn’t identify a low probability and most workers don’t see all the data. Low probability risks tend to fly under the radar of common sense and experience, which are the two most common used tools in safety. Unfortunately these 1 in 1000 risks aren’t identified until there is enough accident data to point us to them. Well I hope you will agree with me that once an accident happens, it is too late to prevent it. Low probability risks can’t be ignored, for they too offer opportunities to help control the chain of events that can lead to an incident. Understanding what triggers these risks (that many times in a culture becomes common practice), will help you identify the organizational factors that can encourage cultural risk taking and better identify and address what we are all after, the root cause! This recording was also one of the most frequently requested topics and includes a reading of an article Terry Mathis wrote and was published in the summer of 2003. Like our others it can be found at either www.proactsafety.com or from the publisher at www.asse.org
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We are going to do something a little different today. This podcast also includes a recently recorded conversation that took place between Terry Mathis (the Founder and CEO of ProAct Safety) and myself.
This topic focuses on the need for communication in safety to be much more personal. Ask yourself this: Are your employees looking forward to your next safety meeting and do they all line up afterwards to personally thank you for your message?
If your employees or your fellow workers go home at the end of their shift and discuss their day with their family members or their friends, how many of those conversations would be focused on their excitement about being involved in safety? Is what you are sharing about in safety, personal and sticky enough to make a positive impact in their home life? Don Swartz said it best: “No one cares how much you know unless they know how much you care.”
If you have a story you would like to share with us and if you would like for it to be included in a future podcast, the email address can be found at the very end of the recording.
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It is widely understood that focusing measurement on something, places it in the spotlight. Will that alone ensure more than the potential for “Hawthorne Effect? Too often in safety we measure to look good, place blame or simply because we always have. Recently many companies have starting to measure everything creating what is commonly referred to as “Measurement Dysfunction”. This audio Podcast starts the discussion on the need for customized interactive performance metrics that focus on obtaining what Deming called, “Profound Knowledge”.
This Podcast recorded on 11 February 2008 also includes a reading of an article “Can Your Safety Software Swim Upstream?” which was published in June 2003. This article can be found by navigating to the following links: http://www.ishn.com or http://www.proactsafety.com
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