Safety Culture Excellence®

373 - Misusing Negative Consequences

Greetings all, here is a short video for this week's podcast. I hope it gets you thinking!

Shawn M. Galloway

President, ProAct Safety

Quantity and Quality

Rule of thumb:  Any quantity goal without a quality requirement will encourage “pencil whipping”.  This is especially true of safety audits and observations.  Organizations that require everyone to do two observations per month or two audits per week are misstating what they truly want.  Quantity is ineffective without quality.  There are thousands of studies that support the idea that a certain quantity of contact or assessment is necessary for improvements.  But they all go out the window if the numbers are filled with fake, or otherwise poor-quality, components.

 

What drives change is the right number of quality contacts.  Going through the motions and getting the numbers just to check off a box is not what organizations really want.  So why do they set these goals, omitting the quality requirements?  Largely because the quantity is easily and discretely measured while the quality is more complicated and subjective.  It is easier to create accountability around numbers than quality, but doing so can completely compromise the effort.  State both quantity and quality requirements in all goals and do your best to hold workers accountable for both.

 

 

-Terry L. Mathis

For more insights, visit 

 

www.ProActSafety.com

Terry L. Mathis is the founder and CEO of ProAct Safety, an international safety and performance excellence firm. He is known for his dynamic presentations in the fields of behavioral and cultural safety, leadership, and operational performance, and is a regular speaker at ASSE, NSC, and numerous company and industry conferences. EHS Today listed Terry as a Safety Guru in ‘The 50 People Who Most Influenced EHS three consecutive times. He has been a frequent contributor to industry magazines for over 15 years and is the coauthor of STEPS to Safety Culture Excellence (2013, WILEY).

 

 

 

 

Checking Off the Box

When can good safety practices go bad?  When they become routine and quit adding value to the daily safety of workers.  In short, when they are completed just to check off the box that says they are completed.  This seldom happens intentionally.  

Most safety programs and activities have very specific goals to increase safety awareness or engagement, provide pre-job planning, or just to keep safety on everyone’s’ mind.  But when programs stress the quantity without the quality and do not focus on capturing or delivering value, they can become meaningless activities.

Safety moments in meetings, JSAs, audits, observations, refresher training, safety toolbox meetings, all of these can add value or become valueless activities based on how they are carried out.  As soon as any safety activity is speedily “checked off” just to get it done, the opportunity to continue doing it this way appears.  It is incumbent on everyone to question the value of safety efforts and not let them become meaningless.  

This means leaders must listen to workers regularly and keep in touch with the reality of shop-floor safety.  If doing it poorly ever becomes acceptable, the die is cast.  In this, as in most safety efforts, prevention is preferable to reaction.

-Terry L. Mathis

For more insights, visit www.ProActSafety.com

Terry L. Mathis is the founder and CEO of ProAct Safety, an international safety and performance excellence firm. He is known for his dynamic presentations in the fields of behavioral and cultural safety, leadership, and operational performance, and is a regular speaker at ASSE, NSC, and numerous company and industry conferences. EHS Today listed Terry as a Safety Guru in ‘The 50 People Who Most Influenced EHS in 2010, 2011 and 2012-2013. He has been a frequent contributor to industry magazines for over 15 years and is the coauthor of STEPS to Safety Culture Excellence, 2013, WILEY.

The Magnitude of Change

A lot has been written lately on the weaknesses of many change-management strategies and why many change projects fail.  One simple guideline that can avoid many of these problems is simply to make the change in easy steps and to manage the perception of the magnitude of change.  

Fact is, too much change too fast overloads people and systems.  Overload causes inefficiencies and other problems all of which demotivate the change effort and the people involved. This does not mean that massive changes are impossible, it simply means that the change has to be divided into bite-sized pieces.  Each piece has to be palatable and not prompt the overload mentality.  

So if you want to change your culture or employee behavior or perceptions, pick out a few and give them the old “sell it to yourself first” test.  If thinking about the bite makes you nervous or fearful, take a few items off the list till it seems easy to do.  People don’t inherently resist change as much as they resist force and overload.  All change strategies should mapped and each step should be relatively easy to do and not create negative emotions. How effective are your change strategies?

-Terry L. Mathis

For more insights, visit www.ProActSafety.com

Terry L. Mathis is the founder and CEO of ProAct Safety, an international safety and performance excellence firm. He is known for his dynamic presentations in the fields of behavioral and cultural safety, leadership, and operational performance, and is a regular speaker at ASSE, NSC, and numerous company and industry conferences. EHS Today listed Terry as a Safety Guru in ‘The 50 People Who Most Influenced EHS in 2010, 2011 and 2012-2013. He has been a frequent contributor to industry magazines for over 15 years and is the coauthor of STEPS to Safety Culture Excellence, 2013, WILEY.

Where is the Safety Expertise in Your Organization?

Who is the safety expert in your organization?  The larger the organization the more people should have safety expertise; but at what level does the expertise reside?  Certain types of safety expertise can be limited to one or a few individuals at the mid-management level.  

Regulatory compliance issues in detail can easily be referenced when needed from a centralized source near the top of the organizational chart.  Expertise on daily safety issues should be located nearer to the job.  This expertise can reside in the safety manager or supervisor if there are enough of them.  If there are not enough safety managers or supervisors to adequately oversee the jobs, the expertise should reside in the crew lead or the workers themselves.

Many organizations are in the process of driving expertise down to the lower levels and most are finding great value in doing so.  When every employee at every level becomes a safety expert at their particular job, organizations find their safety performance greatly improves.  The old reliance on the boss telling the worker what to do and how to do it safely is changing to the boss becoming the coach who teaches the worker to direct his or her own efforts and to do them safely.  Performance coaching skills are the vehicles that transfers safety and job-specific expertise to where it does the most good.  Does your culture have this crucial capability?

-Terry L. Mathis

For more insights, visit www.ProActSafety.com

Terry L. Mathis is the founder and CEO of ProAct Safety, an international safety and performance excellence firm. He is known for his dynamic presentations in the fields of behavioral and cultural safety, leadership, and operational performance, and is a regular speaker at ASSE, NSC, and numerous company and industry conferences. EHS Today listed Terry as a Safety Guru in ‘The 50 People Who Most Influenced EHS in 2010, 2011 and 2012-2013. He has been a frequent contributor to industry magazines for over 15 years and is the coauthor of STEPS to Safety Culture Excellence, 2013, WILEY.

 

356 - Focus on Value Not Tasks

Greetings all, here is a short video for this week's podcast. I hope it gets you thinking!

Shawn M. Galloway
President, ProAct Safety

Performance: People or Process?

What gets an organization the most excellent performance:  good people or good processes?  Obviously, these two are not mutually exclusive, but most organizations that utilize both favor one or the other.  If you view excellent performance as something delivered by all stars, then you favor recruiting and developing people.  If you view excellent performance as something delivered by a highly-functioning team, you tend to select adequate workers and give them specific processes to define their contributions to performance.  

The most excellent organizations we work with have an interesting blend of these two approaches.  They lean heavily toward the people aspect without neglecting the definition that comes from process.  In the extreme this is a choice between “hang your brain at the door and follow the procedure” and “ let’s all hold hands and sing Kum ba yah.”  Even great people need direction and no amount of direction can compensate for too much lack of ability.  

Neither of these approaches alone has ever proven to produce the highest levels of performance, but the right combination and blending of the two can and has led organizations to levels of performance they didn’t think was possible.

-Terry L. Mathis

For more insights, visit www.ProActSafety.com

Terry L. Mathis is the founder and CEO of ProAct Safety, an international safety and performance excellence firm. He is known for his dynamic presentations in the fields of behavioral and cultural safety, leadership, and operational performance, and is a regular speaker at ASSE, NSC, and numerous company and industry conferences. EHS Today listed Terry as a Safety Guru in ‘The 50 People Who Most Influenced EHS in 2010, 2011 and 2012-2013. He has been a frequent contributor to industry magazines for over 15 years and is the coauthor of STEPS to Safety Culture Excellence, 2013, WILEY.

Working In Safety vs. Working on Safety

A business unit manager who was frustrated with a bottleneck in his operations took over a job for several hours from an operator to speed up production.  His regional manager walked in and found him there and asked what he was doing.  When he explained that he was doing the job of an operator, his boss asked him, “While you are doing that, who is running the unit?”  He was working “IN” his unit and not “ON” it.

Many safety professionals are entirely too bogged down with day-to-day busywork to work “on” safety.  Others choose to roll up their sleeves and jump in rather than to stand back and strategically evaluate what really needs to be done.  Even corporate safety leaders often choose to do work rather than to manage safety strategically.  The net result is that many safety efforts are strategy-less, leaderless balls of energy being hurled at the big problem of accidents.  The underlying premise is that somehow more effort will win the day.

Often what is needed is not more but better effort.  Better effort is accomplished strategically.  When everyone is putting forth effort for the sake of effort and no one is working on strategy, that just doesn’t happen.

-Terry L. Mathis

For more insights, visit www.ProActSafety.com

Terry L. Mathis is the founder and CEO of ProAct Safety, an international safety and performance excellence firm. He is known for his dynamic presentations in the fields of behavioral and cultural safety, leadership, and operational performance, and is a regular speaker at ASSE, NSC, and numerous company and industry conferences. EHS Today listed Terry as a Safety Guru in ‘The 50 People Who Most Influenced EHS in 2010, 2011 and 2012-2013. He has been a frequent contributor to industry magazines for over 15 years and is the coauthor of STEPS to Safety Culture Excellence, 2013, WILEY.

352 - The 4 Questions to Shape Performance

Hello everyone, here is a quick video to help you shape performance in those you are coaching, leading and/or managing.

Have a great week!

Shawn M. Galloway
www.ShawnGalloway.com

STEPS to Safety Culture Excellence Workshop - October 2014

Strategy is a framework of choices the organization makes to determine how to capture and deliver value. Strategy, therefore, is how do we win? How confident are you about your strategy to achieve and sustain safety excellence?

Based on the book, STEPS to Safety Culture Excellence, the authors will lead this workshop and provide a detailed roadmap on how to develop a three to five year safety excellence business plan. This two-day workshop is limited to ten participants. It would be helpful if each attendee read the book prior to the event to escalate the discovery process.

STEPS is a universal process for identifying, prioritizing, and solving safety problems at the organizational, behavioral, conditional, or cultural levels. Using one process for addressing all safety issues eliminates the need for continuously bringing in new consultants, programs, and approaches that create the "flavor of the month" mentality.
ProAct Safety^® recently compiled data on over 1,100 sites that requested our help in improving safety. The commonalities of these sites' issues has led to a new approach to solving safety problems and permanently implementing continuous improvement. The approach includes organizational structure, problem identification, issue prioritization, action plan development, improvement metrics, and a motivational and marketing strategy to ensure sustainability. The process is called STEPS (Strategic Targets for Excellent Performance in Safety^SM).

Objectives:

1. Develop a solid understanding of a safety excellence strategy
2. Learn the leading causes of safety program ineffectiveness and failure
3. Examine a standard methodology used by excellent safety organizations to identify virtually any type of safety issue or problem
4. Learn to use statistical tools to prioritize issues by their potential impact
5. Learn to develop action plans to solve safety problems
6. Explore innovative ways to measure success and progress
7. Discover how one process can replace multiple programs and allow for seamless transition of focus without causing a flavor-of-the-month culture

Workshop Takeaways - Attendees will be provided with:

• Electronic Materials (Templates) to return to their organization and facilitate discussions for the creation of their unique safety excellence strategy.
• A 60-Minute Recorded High-Level Webinar outlining the key STEPS to Safety Culture Excellence methodologies. This will help convey the messages and build support and understanding for the necessary path forward. Moreover, this can also help during on-boarding of future leaders to provide an understanding of why the strategy was created, furthering the future support necessary as the organization continuously improves safety performance and culture and acquires or promotes new leadership talent.
• Access to Shawn M. Galloway or Terry L. Mathis from 8 am to 5 pm CT during the week by email and phone for one month following the workshop, to help support efforts by coaching and advising through the initial creation of the strategy. If not immediately available, calls and emails will be returned within 24 hours.
• A personalized autographed copy of the book, STEPS to Safety Culture Excellence.

For more information, visit this link.

See you there!

Shawn M. Galloway
ProAct Safety, Inc.